Frequently Asked Questions

To register your land for the first time (Fresh Registration), follow these steps:

1. Complete the online application form on our portal
2. Upload required documents (proof of ownership, survey plan, etc.)
3. Pay the applicable fees
4. Schedule an appointment for physical verification if required
5. Receive your Certificate of Occupancy upon approval

The entire process typically takes 4-8 weeks depending on document completeness and verification requirements.

For land regularization, you'll typically need:

• Completed application form
• Evidence of land ownership (purchase agreement, inheritance documents, etc.)
• Valid means of identification
• Passport photographs
• Survey plan (if available)
• Tax clearance certificate
• Development levy receipt

Additional documents may be required depending on your specific situation. Our system will guide you through the exact requirements when you start your application.

You can check your application status in several ways:

1. Online Portal: Log in to your ENGIS account and view the status in your dashboard
2. Email Notifications: We send updates at each major stage of your application
3. SMS Alerts: Opt-in to receive text message updates
4. Customer Support: Contact our help desk with your application reference number

Typical statuses include: Received, Under Review, Approved, Rejected (with reason), and Completed.

Recertification and regularization serve different purposes:

Ground rent can be paid through multiple convenient channels:

• Online Portal: Log in to your ENGIS account and pay directly with your debit card
• Bank Payment: Visit any designated bank branch with your ground rent bill
• Mobile Money: Use approved mobile money platforms
• POS Payments: At selected government offices

After payment, you'll receive an electronic receipt which serves as proof of payment. Your records will be automatically updated in our system.

If you discover any discrepancies in your search report:

1. Document the specific errors you've identified
2. Gather supporting evidence (original documents, survey plans, etc.)
3. Submit a formal complaint through our online portal or visit our office
4. Our verification team will investigate and respond within 10 working days
5. If the error is confirmed, we'll issue a corrected report at no additional charge

For urgent matters, you may contact our customer support hotline for immediate assistance.